Sprint Video Relay Service

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What is VRS?

Video Phones

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911 VRS Call

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To Make an Emergency Call:

Making an emergency call though SPRINT VRS using a D-Link, VP100, VP200 at "911now.tv":

1. Dial 911now.tv
2. The emergency call will be answered with higher priority than non-emergency calls.
3. The Video Interpreter (VI) will ask for the caller's name, location, and call back number.
4. When connected to the 911 operator, the VI will provide the caller's name, telephone number, address, VI ID# and VRS call center call back number to begin the emergency call.
5. The VI will relay the conversation between the 911 operator and VRS caller.
6. The VI will remain on the call until the emergency call has ended.

Making an emergency call though VRS via www.sprintvrs.com:

1. The Sprint VRS user will enter "911" in the "Call To" field.
2. A pop-up window will open and ask for name and address. These fields are not required to complete the call.
3. The emergency call will be answered with higher priority than non-emergency calls.
4. The Video Interpreter (VI) will ask for the caller's name, location, and call back number. Even if this information was already entered in the pop-up window, the VI must verify the caller information.
5. The VI will provide the caller’s name, telephone number, address, VI Identification Number, and VRS Call Center call back number to begin the emergency call.
6. The VI will relay the conversation between the 911 operator and the VRS caller.
7. The VI will remain on the emergency call until it is ended by the 911 operator.

In the event the call is a non-emergency, the VI will ask the caller to dial sprintvrs.com, or sprintvrs.tv to place a VRS call.

If the call gets disconnected from the user and/or 911 operator, the VI will attempt to re-connect by calling the VRS caller and/or 911 operator.